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Privacy Policy

Last updated November 15, 2024




I. PRIVACY POLICY AND DATA PROTECTION

In accordance with the current legislation, HENGROEN (hereinafter referred to as "Website") commits to adopting the necessary technical and organizational measures based on the appropriate level of security for the data collected.




Laws That This Privacy Policy Adheres To

This privacy policy has been adapted to comply with the Spanish and European regulations on the protection of personal data on the internet. Specifically, it respects the following regulations:

  • Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 (GDPR).
  • Organic Law 3/2018, of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights (LOPD-GDD).
  • Royal Decree 1720/2007, of December 21, approving the Regulations for the development of Organic Law 15/1999, of December 13, on the Protection of Personal Data (RDLOPD).
  • Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSI-CE).



Data Controller

The controller for the processing of personal data collected by HENGROEN is Claudia Ferrer Hernández, with NIF: 49174939L (hereinafter referred to as "Data Controller"). The contact details are:

  • Address: C/ Francisco Cascales, 11, 30830, Murcia, Spain
  • Phone: +34636740511
  • Email: claudia@hengroen.store



Personal Data Registration

In compliance with the provisions of the GDPR and LOPD-GDD, you are informed that personal data collected by HENGROEN through forms on its pages will be incorporated and processed in our files to facilitate, expedite, and fulfill the commitments established between HENGROEN and the User or to maintain the relationship formed through the forms filled out by the User or to handle a request or query. In accordance with the provisions of the GDPR and LOPD-GDD, unless the exception in Article 30.5 of the GDPR applies, a record of processing activities is maintained, specifying their purposes and other circumstances established by the GDPR.




Principles Applied To The Processing Of Personal Data

The processing of personal data by the User is subject to the following principles established in Article 5 of the GDPR and Articles 4 and subsequent provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights:

  • Principle of lawfulness, fairness, and transparency: Consent from the User will always be required with fully transparent information regarding the purposes for which personal data is collected.
  • Principle of purpose limitation: Personal data will be collected for specified, explicit, and legitimate purposes.
  • Principle of data minimization: Personal data collected will only be that which is strictly necessary for the purposes for which it is processed.
  • Principle of accuracy: Personal data must be accurate and kept up to date at all times.
  • Principle of storage limitation: Personal data will be kept in a manner that allows identification of the User for no longer than necessary for the purposes of the processing.
  • Principle of integrity and confidentiality: Personal data will be processed in a manner that ensures its security and confidentiality.
  • Principle of proactive responsibility: The Data Controller will be responsible for ensuring compliance with the above principles.



Categories Of Personal Data

The categories of data processed by HENGROEN are limited to identifying data. No special categories of personal data are processed as defined by Article 9 of the GDPR.




Legal Basis For Data Processing

The legal basis for processing personal data is consent. HENGROEN undertakes to obtain the User's explicit and verifiable consent to process their personal data for one or more specific purposes. The User has the right to withdraw their consent at any time. It will be as easy to withdraw consent as to give it. As a general rule, the withdrawal of consent will not condition the use of the Website. Whenever the User must provide data via forms to make inquiries, request information, or for reasons related to the Website's content, they will be informed when the completion of any form is mandatory as it may be essential for the successful completion of the operation.




Purposes Of Data Processing

Personal data is collected and managed by HENGROEN for the purpose of facilitating, expediting, and fulfilling the commitments established between the Website and the User or to maintain the relationship established in the forms completed by the User or to handle a request or query. Data may also be used for commercial purposes, operational and statistical purposes, and activities related to the core purpose of HENGROEN, including the extraction, storage of data, and marketing studies to adapt the offered Content to the User, as well as improving the quality, operation, and navigation of the Website. At the time personal data is obtained, the User will be informed about the specific purpose or purposes of the processing to which the personal data will be used; that is, the use(s) that will be made of the information collected.




Retention Periods Of Personal Data

Personal data will be retained only for the time necessary for the purposes of its processing and, in all cases, solely for the following period: 1 year, or until the User requests its deletion. When personal data is collected, the User will be informed about the period for which personal data will be retained or, if that is not possible, the criteria used to determine this period.




Recipients Of Personal Data

The User's personal data will be shared with the following recipients or categories of recipients:

  • General Logistics Systems Spain, S.A., with registered office at C/Ingeniero Torres Quevedo, 1 28022, Madrid (Spain)
  • UPS SCS SPAIN S.L., with registered office at Ronda De Marcos Ana 2 N. 28830, San Fernando De Henares, Madrid, Spain.

If the Data Controller intends to transfer personal data to a third country or international organization, the User will be informed about the third country or international organization to which the data is to be transferred, as well as the existence or absence of a decision by the Commission on adequacy.




Personal Data Of Minors

In accordance with Articles 8 of the GDPR and 7 of Organic Law 3/2018, only individuals over 14 years of age may give valid consent to the processing of their personal data by HENGROEN. If the data pertains to minors under the age of 14, consent from parents or legal guardians will be required, and it will be deemed lawful only to the extent that the parents or guardians have authorized it.




Confidentiality And Security of Personal Data

HENGROEN commits to adopting the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected, in order to ensure the security of personal data and to prevent the destruction, loss, or accidental or unlawful alteration of personal data transmitted, stored, or otherwise processed, or the unauthorized communication or access to such data. The Website has an SSL (Secure Socket Layer) certificate, which ensures that personal data is transmitted securely and confidentially, as data transmission between the server and the User, and in feedback, is fully encrypted. However, since HENGROEN cannot guarantee the impregnability of the internet or the total absence of hackers or other fraudulent access to personal data, the Data Controller commits to informing the User without undue delay when a personal data security breach occurs that is likely to entail a high risk for the rights and freedoms of natural persons. In accordance with the provisions of Article 4 of the GDPR, a personal data security breach is understood to mean any security breach that leads to the accidental or unlawful destruction, loss, alteration, unauthorized communication, or access to personal data transmitted, stored, or otherwise processed. Personal data will be treated as confidential by the Data Controller, who undertakes to inform and ensure, through a legal or contractual obligation, that such confidentiality is respected by its employees, associates, and any person to whom it makes the information accessible.




Rights Derived From The Processing Of Personal Data

The User has the following rights over HENGROEN and may therefore exercise against the Data Controller the following rights recognized in the GDPR and the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights:

  • Right of Access: This is the User's right to obtain confirmation of whether HENGROEN is processing their personal data and, if so, to obtain information about their specific personal data and the processing HENGROEN has carried out or is carrying out, as well as, among others, the available information on the origin of such data and the recipients of the communications made or planned for the same.
  • Right of Rectification: This is the User's right to have their inaccurate personal data modified or, taking into account the purposes of the processing, completed if it is incomplete.
  • Right of Erasure ("the right to be forgotten"): This is the User's right, provided that the current legislation does not establish otherwise, to obtain the deletion of their personal data when these are no longer necessary for the purposes for which they were collected or processed; the User has withdrawn their consent to the processing, and there is no other legal basis; the User objects to the processing, and there is no other legitimate reason to continue with it; the personal data have been processed unlawfully; the personal data must be deleted to comply with a legal obligation; or the personal data were obtained as a result of an offer of information society services directly to a child under 14 years old. In addition to deleting the data, the Data Controller, taking into account the available technology and the cost of its application, must take reasonable steps to inform controllers processing the personal data of the request by the interested party to delete any link to those personal data.
  • Right to Restriction of Processing: This is the User's right to limit the processing of their personal data. The User has the right to obtain the restriction of processing when they contest the accuracy of their personal data; the processing is unlawful; the Data Controller no longer needs the personal data, but the User needs them to make claims; and when the User has objected to the processing.
  • Right to Data Portability: In cases where the processing is carried out by automated means, the User will have the right to receive from the Data Controller their personal data in a structured, commonly used, and machine-readable format and to transmit them to another data controller. Whenever technically possible, the Data Controller will directly transmit the data to that other controller.
  • Right to Object: This is the User's right not to have their personal data processed or for the processing to cease by HENGROEN.
  • Right Not to Be Subject to a Decision Based Solely on Automated Processing, Including Profiling: This is the User's right not to be subject to a decision based solely on automated processing of their personal data, including profiling, except as provided by current legislation.

Thus, the User may exercise their rights by sending a written communication to the Data Controller with the reference "GDPR-www.hengroen.store," specifying:

  • Name, surname(s) of the User and a copy of their ID. In cases where representation is accepted, it will also be necessary to identify the representative by the same means, as well as the document accrediting the representation. The ID copy may be replaced by any other legally valid means that proves the identity.
  • Request with the specific reasons for the request or information to which access is sought.
  • Address for notification purposes.
  • Date and signature of the applicant.
  • Any document that accredits the request being made.

This request and any other attached document may be sent to the following address and/or email:

  • Postal Address: C/ Francisco Cascales, 11, 30830, Murcia, Spain
  • Email:contact@hengroen.store



Links To Third-Party Websites

The Website may include hyperlinks or links that allow access to third-party websites that are not operated by HENGROEN. The owners of such websites will have their own data protection policies and will be responsible for their own files and their own privacy practices in each case.




Complaints To The Supervisory Authority

In the event that the User considers there is a problem or infringement of current regulations in the manner in which their personal data is being processed, they will have the right to effective judicial protection and to file a complaint with a supervisory authority, particularly in the State where they have their habitual residence, place of work, or place of the alleged infringement. In the case of Spain, the supervisory authority is the Spanish Data Protection Agency (https://www.aepd.es/).




II. ACCEPTANCE AND CHANGES TO THIS PRIVACY POLICY

It is necessary that the User has read and agrees with the terms regarding the protection of personal data contained in this Privacy Policy, as well as that they accept the processing of their personal data so that the Data Controller can carry it out in the manner, during the periods, and for the purposes indicated. The use of the Website will imply acceptance of its Privacy Policy. HENGROEN reserves the right to modify its Privacy Policy, at its own discretion, or motivated by a legislative, jurisprudential, or doctrinal change from the Spanish Data Protection Agency. Changes or updates to this Privacy Policy will not be explicitly notified to the User. It is recommended that the User periodically consult this page to be aware of the latest changes or updates. This Privacy Policy was updated to adapt to Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, concerning the protection of natural persons regarding the processing of personal data and on the free movement of such data (GDPR) and the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.