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Shipping & Delivery

Last updated July 16, 2026




This Shipping & Delivery Policy is part of our Terms and Conditions andshould be therefore read alongside our main Terms. Please carefully review our Shipping & Delivery Policy when purchasing ourproducts. This policy will apply to any order you place with us.




How Does Shipping Work?

You will get a confirmation email as we receive your order. When it is ready for delivery, you will receive an email with real-time tracking information.

A third-party supplier will be managing our inventory and will be responsible for shipping your products. Orders are shipped using UPS SCS SPAIN S.L. or General Logistics Systems Spain S.A., depending on where you order from. Shipping charges for your order will be calculated and displayed at checkout.


All times and dates given for delivery of the products are given in good faith but are estimates only.


For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information, please refer to our Terms.




Do You Deliver Internationally?

We offer international shipping to the following countries:

Region Delivery Times Company
Spain 2-5 days UPS
Portugal 4-8 days UPS
France 4-8 days UPS
Germany 4-8 days UPS
Italy 4-8 days UPS
Switzerland 4-8 days UPS
Sweden 4-8 days UPS
Denmark 4-8 days UPS
Holland 4-8 days UPS
Austria 4-8 days UPS
Czech Republic 4-8 days UPS


Canary Islands (Spain) Not Included.



Customs Process

For information about the customs process, email: contact@hengroen.store

Note: We may be subject to various rules and restrictions in relation to some international deliveries, and you may be subject to additional taxes and duties. If applicable, you are responsible for complying with the laws of the country where you live and for any additional costs or taxes.




What Should I Know Before Ordering?

  • Orders only ship on business days, which are Monday - Friday.


What Happens If My Order Is Delayed?

If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery.




Questions About Returns?

If you have questions about returns, please review Returns & Exchanges.




How Can You Contact Us About This Policy?

If you have any further questions or comments, you may contact us by: